See everything.
Day or night.
Professionally designed and installed security for homes and businesses across London and the South East.
Complete home and business security, from one specialist
Hikvision CCTV, alarms and video intercoms, installed neatly and handed over working on your phone.
Neat installs, built to last
Real photos from recent installs: cameras fixed square, cables hidden and every view checked before handover.
From survey to handover
You deal with the person doing the work at every stage.
Free site survey
We walk the property with you, plan every camera position and check cable routes and power.
Fixed, itemised quote
Every camera, cable and hour is listed and priced. Nothing is added unless you ask for it.
Install & handover
A tidy install, the app set up on your phones, and a record of every camera view and position.
Covered on every install
From the day we hand over your system.
What we install
Every job starts with a free survey and a fixed, itemised quote. Trade-quality equipment, set up so it's easy to use.
Your system, looked after
With Hikvision Hik-Partner Pro we're alerted if a camera goes offline, recording stops or a hard drive starts to fail, and can often fix it remotely before you notice.
Essential
- 24/7 health alerts: camera offline, recording stopped, drive fault
- Remote fixes during support hours
- Firmware updates
Premium
- Everything in Essential
- Priority response
- Reduced emergency call-out rate
- Settings changes on request
Managed
- Everything in Premium
- Footage found and exported for you, up to 12 requests a year
- Ideal for care homes, schools and businesses
No VAT – Phoenix Smart Homes Ltd is not VAT registered. Support hours Monday to Friday, 9am–5pm; alerts are received 24/7. You stay the owner of your system and can remove our access at any time.
Recent installs
A selection of recent jobs across London and the South East. Client names are kept private.
A specialist who picks up the phone
Phoenix Smart Homes is run by Theo Murray, who designs and installs CCTV, alarms, intercoms and smart home systems across London and the South East.
You deal with the person doing the work, from the survey to the handover. Quotes list every item, cables are run neatly in trunking or conduit, and every system is handed over with the app working and a record of each camera view.
We also work as the installation partner for local IT companies, and look after systems in care and supported housing, churches and education centres, where safeguarding and privacy matter.
- Company
- Phoenix Smart Homes Ltd
- Reg. no.
- 13390072 · England & Wales
- Areas
- London & the South East
- On site
- CSCS / ECS card · risk assessment for every job
- Privacy
- Camera positions agreed with you; logins handed over securely
- VAT
- Not VAT registered – no VAT added
Questions we're often asked
Can't see your question? Use the free survey form or message us on WhatsApp.
How much does CCTV cost?
Every job is priced after a free survey, with a fixed, itemised quote – nothing is added unless you ask for it. As a guide, upgrading an old 4-camera analogue system starts from £749 using your existing cables, and a new 4-camera IP system starts from £1,675 fitted. The price depends on the number of cameras, cable runs, working height and how much recording you need. We're not VAT registered, so there's no VAT on top.
How long does an installation take?
Most 4-camera homes are fitted in a day, including setting up the app on your phones. Larger systems or business sites can take two or three days – we'll tell you how long when we quote.
Will the cameras work at night?
Yes. We fit Hikvision ColorVu cameras as standard, which record in full colour at night using a small built-in light, rather than the grainy black-and-white of older cameras.
Can I watch my cameras on my phone?
Yes. We set up the Hik-Connect app on your phones before we leave, with live view, playback and alerts when a person or vehicle is detected. Watching away from home needs an internet connection at the property – the recorder keeps recording either way.
How much footage is recorded, and for how long?
The recorder saves footage to a hard drive at your property, usually 30 days or more depending on the number of cameras and the drive size. Older footage is overwritten automatically, and we can show you how to save and share a clip.
Does my CCTV need to follow data protection law?
If your cameras only cover your own property, home CCTV isn't covered by data protection law. If they capture any area beyond your boundary – a pavement, road or a neighbour's garden – the law applies to you, so you'd need a clear reason, signs, and to handle requests for footage properly. We plan camera positions with you to keep views on your own property wherever possible. See the ICO's guidance on domestic CCTV.
Do I need planning permission?
Usually not for cameras on a house. If your home is a listed building or in a conservation area, check with your local council first.
What happens in a power cut?
The recorder and cameras stop until the power comes back, then restart on their own. If you want them to keep running, we can add a small backup battery (UPS) to the recorder.
Can you fix or upgrade a system someone else installed?
Yes. We repair and upgrade systems we didn't fit – replacing failed hard drives and recorders, adding cameras, or swapping old analogue cameras for HD on the existing cables. Book a free CCTV check and we'll tell you what's worth keeping.
What warranty do I get?
1 year on all equipment, 3 years on recorder hard drives and 12 months on our workmanship, from the day we hand over your system.
Who will do the work?
Theo, who runs Phoenix Smart Homes, does the survey and the installation himself – so you deal with the person doing the work from start to finish. He holds a CSCS/ECS card and carries out a risk assessment for every job.
Is your CCTV stuck in the past?
Grainy pictures, black and white at night, no app on your phone? Upgrade to full-colour HD – often using the cables you already have.
Book by 31 January 2027 and get 12 months of remote support free
Worth £99. We check your recorder, hard drive, picture quality and phone app, then give you a fixed upgrade price. It takes 15–20 minutes on site, or send us a photo of your recorder.
Is it time to upgrade?
- Black and white pictures at night
- You can't make out faces or number plates
- The recorder beeps, freezes or has stopped recording
- You can't watch your cameras on your phone
- The system is more than 7 years old
Ticked two or more? A free check will tell you what's worth keeping.
Two ways to upgrade
Option A – Keep your cables
Best when the existing cables are in good condition and you want a quick, one-day swap.
- 4 × Hikvision ColorVu 5MP cameras – full colour at night
- New 4-channel AcuSense recorder with person and vehicle alerts
- 2TB hard drive
- Live view and playback on your phone
- Fitted in a day on your existing cables
Option B – Full IP upgrade
The best picture quality, smart alerts and easy to add more cameras later.
- 4 × Hikvision ColorVu 4MP IP cameras with junction boxes
- New 4-channel PoE recorder
- 2TB hard drive
- New cable run to every camera
- Live view and playback on your phone
Prices are for 4 cameras. Extra cameras from about £112 each (Option A) or £285 each (Option B), fitted. Your final price is confirmed after the free check – long cable runs, working at height and extra storage are quoted separately. Every upgrade includes our 1-year equipment warranty, 3 years on recorder hard drives and 12 months on workmanship. No VAT – Phoenix Smart Homes Ltd is not VAT registered.
How we use your details
Last updated 28 October 2026
Who we are
Phoenix Smart Homes Ltd (company number 13390072, registered in England and Wales) is responsible for the personal information you give us through this website. You can contact us about privacy at our enquiries email.
What we collect
When you request a survey we collect the details you enter: your name, phone number, email address, postcode, the type of property, the services you're interested in and your message. We don't use analytics or advertising tracking on this site.
Why we use it
We use your details only to reply to your enquiry, arrange a survey and send you a quote. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries. We don't sell your details or use them for marketing unless you ask us to.
Who helps us
- Web3Forms delivers the form to our inbox.
- hCaptcha (Intuition Machines) checks you're not a bot when you send the form. It may process your IP address and set cookies needed for that check.
- HostGator hosts this website and our email.
- Google Fonts and Cloudflare (cdnjs) provide the fonts and icons on this site, so your browser connects to them when the page loads.
- WhatsApp (Meta) – only if you choose to message us there, in which case WhatsApp's own privacy policy also applies.
Some of these providers are based in the USA. Where your information is transferred outside the UK, it's protected by the providers' standard safeguards.
How long we keep it
If you don't go ahead, we delete your enquiry within 12 months. If you become a customer, we keep job and invoice records for 6 years, as required for tax and accounting.
Your rights
You can ask to see, correct or delete the information we hold about you, or object to how we use it. Contact us using the details above. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Tell us what you need
We'll call you back to arrange a free survey, then send a fixed, itemised quote.